top of page

Privacy Policy

Last updated: 21 November 2025
 

Wirral Baby Nest (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, and share your information when you visit our website wirralbabynest.org.uk or submit a referral for support.
 

1. Who We Are

Wirral Baby Nest is a charitable organisation supporting families in need by providing essential baby items.
If you have any questions about this policy or your personal information, please contact us at:
Email: hello@wirralbabynest.org.uk
Website: wirralbabynest.org.uk
 

2. What Information We Collect

When you complete our referral form or contact us, we may collect the following personal information:

  • Your name

  • Email address

  • Telephone number

  • Home address

  • Information about your children (e.g. name, age, clothing or item needs)

  • Any other information you choose to provide to help us fulfil your referral
     

We collect this information through a Google Form linked from our website.
 

In addition, because our website is hosted by Wix.com Ltd., Wix may collect technical and usage data automatically when you visit our site.
This may include your IP address, browser type, device information, and usage patterns.
For details on how Wix handles this information, please see the Wix Privacy Policy.

​

3. How We Use Your Information

We use the information you provide for the following purposes:

  • To process and manage referrals for baby items and family support

  • To contact you regarding your referral or collection

  • To coordinate delivery or collection of items

  • To refer your case to other charities or partner organisations with your permission

  • To maintain our records and improve our services
     

We do not use your information for marketing purposes or sell your data to third parties.
 

3.1 Referrals Made by Professionals

Professionals such as health visitors, social workers, midwives, or from other organisations may complete referrals on behalf of families.

In these cases, we may collect limited professional details such as:

  • The referrer’s name, role, and organisation

  • Professional contact details (email or phone number)
     

This information is used only to:

  • Verify the referral

  • Communicate regarding the referred family’s needs

  • Confirm delivery or collection arrangements

  • Maintain appropriate safeguarding and recordkeeping
     

We expect professionals submitting referrals to ensure they have the family’s consent to share personal details with Wirral Baby Nest.
All professional information is kept confidential and processed securely in accordance with this Privacy Policy.
 

4. Sharing Your Information

We only share personal data when necessary to deliver our services, or if you would like to be referred to another organisation.

This may include sharing information with:

  • Other local charities or community organisations that can provide additional support (only with your consent)

  • Volunteers helping with deliveries or collections
     

All partners we share data with are expected to handle it securely and in line with UK data protection laws.
 

We may also share limited technical data with Wix as our website host and service provider, which acts as a “data processor” on our behalf.


4.1 Newsletter and Mailing List
When you sign up for our newsletter or opt in to receive updates through our website, your name and email address are collected via our contact form and securely stored through our email marketing service provider, Mailchimp. Mailchimp processes this information on our behalf to help us manage our mailing lists and send you news, updates, and information about our activities. Mailchimp’s servers are located in the United States, and they may process your data outside the UK/EU in accordance with their own privacy policy and data protection safeguards. You can view Mailchimp’s Privacy Policy here. You can unsubscribe from our mailing list at any time by clicking the “unsubscribe” link in any email we send or by contacting us directly.

​

5. Legal Basis for Processing

Under the UK GDPR, we process your personal data based on one or more of the following legal grounds:

  • Consent: when you give us permission to collect and use your data (e.g. through the referral form)

  • Legitimate interests: to help us provide and improve our charitable services

  • Legal obligation: when we must retain data for recordkeeping or safeguarding purposes
     

6. How Long We Keep Your Information

We keep personal data only for as long as necessary to fulfil the purpose for which it was collected.
In most cases, referral information is retained for up to 6 years, unless we are required by law to keep it longer.
 

7. How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information, including:

  • Limiting access to authorised volunteers and coordinators only

  • Using secure, password-protected systems (such as Google Workspace and Wix)

  • Regularly reviewing our data handling procedures
     

Wix stores your website data on secure servers and complies with international privacy standards, including UK GDPR.
 

8. Your Rights

You have the following rights under UK data protection law:

  • The right to access the personal data we hold about you

  • The right to request correction of inaccurate data

  • The right to request deletion of your data (“right to be forgotten”)

  • The right to withdraw consent at any time

  • The right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled
     

For more information, visit www.ico.org.uk.

​

9. Cookies and Website Analytics

Our website is built and hosted using Wix, which may use cookies and similar technologies to operate the site and collect usage statistics.
These cookies help ensure the site functions correctly and may also provide anonymous analytics data (for example, how visitors use the site).

You can manage or disable cookies through your browser settings.
For more information about Wix’s use of cookies, visit the Wix Cookie Policy.

​

10. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or the law.
Any updates will be posted on this page with a new “last updated” date.

 

Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: hello@wirralbabynest.org.uk​

bottom of page